BMO has partnered with digital buyer engagement options firm Agent IQ.The financial institution will deploy Agent IQ’s Lynq safe chat platform to allow clients to simply entry each AI chatbots and human bankers.Agent IQ most not too long ago demoed its know-how on the Finovate stage at FinovateFall in New York final September.
BMO introduced a partnership with digital buyer engagement options supplier Agent IQ this week. Courtesy of the collaboration, BMO will deploy Agent IQ’s safe chat platform Lynq, which permits clients to have interaction bankers in real-time, mixing human-centered customer support with the effectivity of laptop intelligence. The know-how provides clients the power to question a chatbot to reply primary account and banking-related questions, whereas sustaining the choice to readily entry a banker for a one-on-one dialog.
“With Agent IQ’s Lynq, BMO clients can have interaction a banker for all their monetary wants throughout any digital channel, making digital banking simpler and faster than ever earlier than,” Agent IQ co-founder and CEO Slaven Bilac mentioned.
Lynq presents 24/7 chatbot help in addition to direct video communication with a banker, together with display sharing. Solutions to often requested questions can be found immediately, and clients can connect with human bankers each throughout and out of doors of workplace hours. BMO Head of U.S. Digital Channels Brianna Elsass mentioned that the partnership was an “instance of BMO’s Digital First technique” to supply future-ready options that ship “loyalty, progress, and effectivity” for patrons.
With complete belongings of $1.14 trillion as of October 2022, BMO is the eighth largest financial institution by belongings in North America. Working by way of three main teams: Private and Business Banking, BMO Wealth Administration, and BMO Capital markets, the monetary companies supplier presents a variety of non-public and business banking, wealth administration, and funding merchandise and options to its 12 million clients.
Agent IQ made its Finovate debut in 2019 at FinovateSpring and most not too long ago demoed its know-how dwell at FinovateFall in New York final fall. On the convention, the San Francisco, California-based firm demoed its Lynq platform, which leverages augmented intelligence to assist bankers higher join with, have interaction, and help banking clients. “Put merely, Aqent IQ makes private digital engagement easy,” firm CMO Matt Phipps defined from the Finovate stage again in September. “We make it simple for you, and simple on your clients.”
Agent IQ has raised $18.5 million in funding from traders together with Acronym Enterprise Capital and Mendon Enterprise Companions. The corporate was based in 2015.
Picture by Anete Lusina