Glia and Jack Henry introduced a partnership this week that may combine Glia’s Digital Buyer Service into Jack Henry’s Banno digital banking platform.The combination will allow a wider variety of banks and credit score unions to work together with their prospects through digital channels similar to voice and video banking.Glia and Jack Henry are each Finovate alums. Jack Henry made its Finovate debut in 2010. Glia has received Better of Present at Finovate conferences six instances.
A newly introduced partnership between a pair Finovate alums will carry a few of the newest improvements in digital customer support to extra financial institution and credit score union prospects. Digital Buyer Service specialist Glia introduced this week that its know-how is now accessible through Jack Henry’s Banno Digital Platform.
The combination will give monetary establishments utilizing the platform the flexibility to interact prospects throughout all digital channels – from SMS and chat to voice and video banking. Glia’s acquisition of fellow Finovate alum Finn AI in June provides modern digital help know-how to Glia’s providing – know-how that may now be accessible to banks and credit score unions on Jack Henry’s platform. The combination was facilitated by the Banno Digital Toolkit, which makes use of the identical set of APIs upon which the Banno Digital Platform is constructed.
“Glia is making Digital Buyer Service accessible to a rising variety of banks and credit score unions, empowering them with highly effective instruments to digitalize and remodel customer support,” Glia SVP of Alliances Steve Kaish stated. “Our integration with Jack Henry accelerates that mission, permitting extra establishments to facilitate digital-first engagements inside the digital area.”
A six-time Finovate Better of Present winner, Glia most not too long ago demoed its Digital Buyer Service know-how at FinovateSpring final yr. On the convention, Glia confirmed how its newest innovation robotically connects buyer inbound calls to the client’s related on-line shopping periods to offer customer support representatives context when dealing with the client question. This helps enhance the standard of the session, making it simple for the consultant to collaborate on-line with the caller through options like co-browsing, screensharing, and one- or two-way video. This, in response to Kaish, will assist “group establishments create aggressive benefit” versus their nationwide and worldwide rivals.
Based in 2012, Glia is headquartered in New York Metropolis. Daniel Michaeli is CEO and co-founder.
With greater than 9,000 prospects within the U.S., Jack Henry affords banks and credit score unions an ecosystem of modern monetary providers options, in addition to the flexibility to combine with main fintechs. Headquartered in Monett, Missouri, and based in 1976, the corporate made its Finovate debut in 2010 and has since grown into a significant know-how and cost providers firm with $1.7 billion in income for the fiscal yr ended June 30, 2021. Jack Henry is a publicly traded entity on the Nasdaq underneath the ticker “JKHY,” and has a market capitalization of $13 billion.
A Finovate alum since 2010, Jack Henry & Associates was featured in Computerworld’s “Finest Locations to Work in IT” listing for 2023. This week, the corporate introduced that it was including automated coverage administration know-how to its Governance, Danger, and Compliance (GRC) Suite. David Foss is President and CEO.
Picture by Yan Krukov