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Digital analytics platform Quantum Metric launched its new Gen AI-powered session summarization resolution, powered by Google Cloud’s Gemini Professional.
The brand new providing will assist customers handle buyer session replays quicker and extra effectively.
Quantum Metric gained Better of Present in its Finovate debut at our all-digital FinovateEurope convention in 2021.
Digital analytics platform Quantum Metric introduced the discharge of a collection of recent options to assist organizations higher hear and reply to the wants of their prospects. Chief amongst these new choices is Felix AI, the corporate’s new Gen AI-powered session summarization resolution, powered by Google Cloud’s Gemini Professional.
Session summarization helps improve the session replay course of. Session replays are a essential instrument in reviewing and refining the shopper expertise. However they are usually each complicated and time consuming. Leveraging Gemini Professional, Felix AI summarizes classes in seconds to seize the precise expertise of the shopper. The know-how simplifies digital buyer listening by immediately quantifying session data. Felix AI is then capable of verify the importance of every subject, in addition to its potential impression on key enterprise metrics. The answer additionally permits customers to look at the main points of particular person buyer experiences by asking clarifying questions, for instance, about particular campaigns the shopper has participated in.
Through API, Felix AI might be immediately built-in into VoC suggestions acquired from textual content, e-mail, in addition to social platforms like Slack. The answer also can present role-based summaries to assist name heart brokers rapidly perceive the shopper’s concern earlier than they’ve expressed it.
“Up to now, our focus was transactional. How can we assist the shopper to make a purchase order, e-book a flight, or open an account,” Quantum Metric founder and CEO Mario Ciabarra stated. “The relationships we construct with prospects right now are rather more complicated and span a whole lifecycle. To succeed, digital organizations want instruments like Felix AI to simplify how they hearken to their prospects, and instruments like Interactions and Person Analytics to hear at scale and throughout their whole buyer lifecycle. That is the start of a brand new era of digital analytics instruments and we will’t wait to see what our digital organizations can do to additional the requirements for an excellent digital buyer expertise.”
Along with Felix AI, Quantum Metric additionally introduced three different elements of its spring launch. These options are Interactions, which supplies instruments to assist entrepreneurs and UX skilled optimize web page structure and content material, and a pair of analytics options: Person Analytics and Lightning Analytics. Person Analytics supplies new knowledge visualizations resembling retention and churn to interpret consumer conduct over time. Lightning Analytics lets customers monitor, diagnose, and optimize workflows and apps constructed on Salesforce Lightning.
Based in 2015, Quantum Metric is headquartered in Colorado Springs, Colorado. The corporate gained Better of Present in its Finovate debut at our all-digital European fintech convention in 2021. Quantum Metric returned later that 12 months to demo its know-how at our all-digital FinovateSpring occasion. The corporate has raised $251 million in funding in keeping with Crunchbase. Uncorrelated Ventures and Endeavor Catalyst are among the many agency’s buyers.
Picture by Markus Winkler
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